THE information bank for the residents of Elli
As a resident of Elli, you get much more than just a roof and walls. Sauna shifts, parking spaces, laundry rooms, affordable internet connections – take full advantage of living at Elli!
Of course, there are also a few things that you, as a resident, should know. Instructions for new residents, housing rules, reporting faults, terminating your lease – you can find assistance and advice conveniently compiled here.
Frequently asked questions
Applicants
Who can apply for Elli accommodation? »
When can I apply for accommodation? »
Will accommodation be rented to a post-graduate student? »
How will I be informed about accommodation? »
Is heating, water and electricity included in the rent? »
When will I receive information about accommodation? »
I have sent an application but only received an automatic reply. What should I do? »
Ellinet
I have ordered ElliNet and the connection type is ADSL – can I bring my own ADSL modem from my home country? »
My internet connection is not working. Who do I contact? »
Where can I get a network card/modem? »
How can I easily test if my network card/connection is working? »
What are the settings for an ADSL modem? »
Can I play online games on the Joensuun Elli network? »
Is the network moderated? »
What is the email proxy address? »
Can you provide me with a public IP address? »
Maintenance, fault and interference
I locked myself out of my flat. What should I do? »
The bulb of my ceiling light burned. Will Elli fix it? »
There’s no fire detector in my flat. Whose job is it to get one? »
There’s no electric power coming to my room / the wall sockets / my computer. What should I do? »
Does Elli provide the firewood for the grills in common use? »
How should I go about getting my dishwasher / laundry machine installed? »
A guest broke a window in my room. What should I do? »
Why hasn’t the fault I reported been repaired right away? »
My neighbour is making a riotous noise. What should I do? »
The lawns /the clearing of snow have long been neglected in our location, and so has the cleaning. Where can I report it? »
The washing machine in the laundry room of my building is out of order. What should I do? »
Someone’s been to my flat in my absence. Who could it have been? »
Who should I contact when my internet connection is not working? »
Housing and moving out
How long can I live in the flat? »
Can pets be kept in the flats? »
Is smoking permitted on the balcony of the flat? »
Can I take my old useless sofa to the waste collection shed? »
Where can I do my laundry and how much does it cost? »
Can I smoke in my room/apartment? »
If I accept an offer from August 1st, can I move in later than that? »
Where do I return the key when I move out? »